Should I use an online travel agent to book flights?

Online travel agents (OTAs) such as Expedia and Hipmunk and eDreams are great at tracking down a sharp airfare but once you’ve found what you’re looking for, make your booking direct with the airline rather than via the OTA. Reason is if you have to make any changes to your booking – or if anything goes wrong – you’ve a much better chance of sorting it out if you’ve booked with the airline itself.

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